Welcome to the Royal Concorde Hotel & Suites website. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website.
1. General Information
These Terms and Conditions govern your use of our website and services. Royal Concorde Hotel & Suites reserves the right to change these terms at any time. Changes will be posted on this page, and your continued use of the website will constitute acceptance of the updated terms.
2. Booking and Payment
2.1 Online Reservations
Reservations can be made through our website. All bookings are subject to availability.
2.2 Payment
Payment for your stay must be made at the time of booking. We accept payments via credit card and bank transfer.
2.3Non-Refundable Payments
All Advanced online payments made via card or bank transfer are non-refundable. In the event of a cancellation or modification of your booking, the amount paid will not be returned. We strongly recommend purchasing travel insurance to cover any potential cancellation fees.
3. Cancellations and Modifications
3.1Cancellation Policy Cancellations or modifications to bookings must be made in accordance with our cancellation policy, which will be provided at the time of booking. Please review this policy carefully before finalizing your reservation.
3.2No-Show Policy In the event of a no-show, the full amount of the booking will be charged, and no refund will be issued.
4. Guest Responsibilities
4.1Check-In and Check-Out
Guests are responsible for adhering to check-in and check-out times as specified in the booking confirmation. Latecheck-out may incur additional fees.
4.2Conduct Guests are expected to conduct themselves respectfully toward other guests and hotel staff. The hotel reserves the right to refuse service or evict guests who violate hotel policies or behave inappropriately.
5. Liability
Royal Concorde Hotel & Suites shall not be liable for any damages, loss, or injury sustained by guests during their stay, except as required by law. Guests are responsible for securing their belongings during their stay.
6. Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.
8. Contact Information
For questions regarding these Terms and Conditions or any other inquiries, please contact us at: Royal Concorde Hotel & Suites info@royalconcordehotelandsuite.com